NHTSA Complaint #11420075 — 2013 FORD ESCAPE

The contact owns a 2013 Ford Escape. The contact stated that upon a vehicle inspection, she was informed that the vehicle was included in NHTSA campaign number: 16V643000 (LATCHES/LOCKS/LINKAGES). The contact stated that upon opening the front driver’s and passenger’s side doors, the doors failed to lock securely when closed. The contact stated that the latch remained in the closed position on both doors, preventing the doors from being secured. The contact's husband called the dealer and was informed that the parts were on back order and that the recall repair could not be performed. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 65,000. Parts distribution disconnect.