NHTSA Complaint #11419535 — 2019 FORD EXPLORER

The contact owns a 2019 Ford Explorer. The contact stated that the front windshield gasket was crumbling. The contact was concerned that water might leak into the vehicle. The vehicle was taken to the dealer and inspected but the dealer informed the contact that there was no recall associated with the failure, although they had seen the failure on other vehicles. The vehicle was taken to an auto glass repair shop and repaired. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA. The failure mileage was 40,000.