NHTSA Complaint #11419397 — 2019 FOREST RIVER CHEROKEE

The contact owns a 2017 Forest River Cherokee. The contact received notification of NHTSA Campaign Number: 19V844000 (Trailer Hitches). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact first contacted an unknown dealer for the recall repair but was informed that a certified welder was not on-site to perform the recall repair. The contact then contacted a second dealer that was referred by the manufacturer but was informed by the dealer that they were busy and already had a waiting list of customers and were unable to assist. The manufacturer was made aware of the issue and referred the contact to another dealer. The contact had not experienced a failure. Parts distribution disconnect.