NHTSA Complaint #11418892 — 2011 SUBARU FORESTER

I have received multiple letters to fix my Subarus air bag. It was fixed once after a long wait for parts. The second required fix is proving hard to set up. I called a Subaru fix line, waited an hour while they try to schedule, then was disconnected. I called back, same long wait and they can not call you back if disconnected (I asked if they could as I was just disconnected and had to start over). I tried to explain to them in Hawaii we live on islands and cannot drive to other ones so it must be scheduled on my (Maui) island. They said they knew that (I even gave them the address of Subaru Maui). I waited on hold another 1/2 hour then got an email. I was scheduled a month later on - another island. I called back, waited again (they seemed more concerned with canceling my appointment the getting me a new one). After a very long series of transfers I was connected with Subaru Maui. They told me they (service dept) can't schedule them (only mangers can schedule air bag appointments) but they will have a manager call me back. I asked when and they said a week or two. Its been a week but I have not heard anything. I wrote Subaru with my issue and got a auto reply telling thanking me for being an owner and how great their cares are. No acknowledgment of my problem. The letters stress the importance of getting it done, but Subaru makes it very hard.