NHTSA Complaint #11418820 — 2020 TESLA MODEL S

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number 11418820
Vehicle 2020 TESLA MODEL S
Component SUSPENSION
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State PA

Consumer Description

Strut on 7-month-old car was cracked in several places, in a way that's extremely concerning. The metal of the strut looks very brittle (see pictures attached to this complaint). Never hit anything more than a small pothole with car.. Expected warranty replacement. When I questioned Tesla's refusal to cover under warranty, I told Tesla to keep the old parts and send pictures. When I went to pickup the car, they said they accidentally threw the defective part away, despite my requests to keep it!!!!! Their actions are very suspicious. Tesla is clearly trying to cover something up. Even worse, they're denying warranty coverage for the defect, and profiting greatly from it.

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