NHTSA Complaint #11418548 — 2010 HYUNDAI VERACRUZ

- Oil leaks causing harm to the function of the car. Yes, available for inspection. - The safety of our family was put at risk since we were left stranded at the airport on a late, hot Sunday with a broken car, & a two year old. -The vehicle was inspected by our car shop at C & R, Tire: 602-493-5258 17434 N Cave Creek Rd, Phoenix, AZ - The problem has been confirmed by the the important safety recalls we have received in the mail regarding Oil Leak on Alternator. - All maintenance up to date. Hello, My husband and I bought a 2010 Hyunday, Veracruz in 2018 before the arrival of our first son. It has been our first family car. Last year we began to receive important safety recall notices (three total). We didn't think anything of it since the vehicle was working just fine and we keep up to date with the maintenance of the vehicle. But then in the Fall of 2020 our car troubles began relating to oil leaks. I called the Hyundai dealership for help and was turned away, saying "there was no current remedy".  Our first bill came out to over $1,200 this past Fall (2020). It was a significant amount of money but we were hopeful that the issues had been resolved at C & R tire shop. Less than 6 months later we were at our car shop again due to oil issues and having to make another significant payment of $1,560.17 on 3/02/2021. At this point we felt very discouraged but once again were hopeful that the car would run well after that. However, we were wrong.  On Sunday, April 11th our family of three: My husband, two-year-old son, and I went to the airport to pick up a friend. While we were waiting for her arrival all of the lights in our dashboard lit up, the car died, and we were left stranded at the airport with no A/C and no way to get home. I ended up having to take an Uber with my son home and my husband spent hours at the airport trying to find a toe truck on a hot Sunday evening.  After finding no remedy, we changed the alternator ourselves and problem is solved.