NHTSA Complaint #11418417 — 2017 CHRYSLER PACIFICA

We’ve written the NHTSA in the past and have not received a response. We understand Covid was a problem that messed a lot of things up and we’ve been patient until now and we’re writing again hoping for a long awaited response. We purchased new (on 03/10/17) a 2017 Chrysler Pacifica with the factory installed tow package, which Dealer and Chrysler Corp claimed it could tow 3600 pounds, so we can purchase and tow a 3500 pound RV but since the van purchase we have learned that we need trailer brakes on any trailer weighing more than 2500 pounds so the van and trailer could stop safely. After much investigation and many calls with our Dealer, Chrysler Corporation and many RV Dealers, it turns out the 2017 model year that Chrysler Corporation claimed it could tow up to 3600 pounds, can not In fact safely tow over 2500 pounds without a brake controller/trailer brakes and our van, which was purchased with the factory tow package, was not designed or wired to accommodate the necessary brake controller to tow over 2500 pounds and it can not be retrofitted with a necessary brake controller. The Dealer advised taking the matter up with Chrysler Corporation and Chrysler advised taking the matter up with the Dealer, and neither will resolve the safety issue. Can you please tell us if this is a safety issue or if in your opinion we can safely tow a 3500 pound RV without a brake controller and trailer brakes or do you recommend we seek legal counsel. Thanks very much for your time and expertise in this serious matter. Anxiously awaiting your response.