NHTSA Complaint #11417799 — 2016 LINCOLN MKT

Panoramic sunroof shattered and it’s broken in pieces now; No longer just shattered I am on the phone with a George Hilliker from the Newark CarMax now. To my dismay there is nothing that can be done since this is not a mechanical defect. So at this point I am going to definitely cancel the extended CarMax care that I did sign up for him to help offset my cost for my deductible to deal with this damage. I would regret not turning around and returning the car on May 4 just because I heard the sound and had no idea what the consequences of that would turn into. I will also convey this in the survey request that I have received from Carmax. Taking this up any further would only cause me more frustration and money, But at this juncture I will definitely speak with a lawyer to see what my options are that way sinceI am now stuck with this vehicle. Granted had I known it had started breaking the glass on the third I would’ve returned it at any Carmax between Colorado and Delaware.