NHTSA Complaint #11417595 — 2021 KIA TELLURIDE

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number	11417595
Vehicle	2021 KIA TELLURIDE
Component	VISIBILITY/WIPER
Date of Incident	April 18, 2021
Date Filed	May 18, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OR

Consumer Description

Went to pick up our new car from the dealer on Saturday 4/17 and noticed the windshield had a chip. Waited a couple of hours for the dealer to fill the chip. On Sunday 4/18 I noticed a second windshield chip, so I called Safelite and scheduled an appointment to have it filled Tuesday 4/20 which was their first available date. However, the chip turned into a crack on Monday 4/19 even though it was parked in the garage overnight. The initial crack was about 4 inches long and since then it has traveled across the windshield. The cracked windshield impacts visibility, and I'm also concerned about the integrity of the windshield and the possibility of glass shards breaking away and becoming a hazard for the driver and occupants.

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