NHTSA Complaint #11417511 — 2012 CHRYSLER TOWN AND COUNTRY

THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED WHILE DRIVING 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WOULD NOT RESTART AND WAS TOWED TO AN INDEPENDENT MECHANIC, WHO ORIGINALLY DIAGNOSED THE FAILURE AS A FUEL PUMP RELAY FAILURE. THE FUEL PUMP WAS REPLACED HOWEVER, THE FAILURE RECURRED. THE MAP SENSOR WAS REPLACED AND THE FAILURE RECURRED. THE VEHICLE WAS THEN DIAGNOSED THAT THE TOTALLY INTEGRATED POWER MODULE (TIPM) WAS FAULTY AND NEEDED TO BE REPLACED HOWEVER, THE PART FOR REPAIR WAS NOT AVAILABLE. Garden City Jeep Chrysler Dodge Ram (283 N Franklin St, Hempstead, NY 11550) WAS MADE AWARE OF THE FAILURE BUT INFORMED THE CONTACT THAT THEY WOULD NOT BE ABLE TO DIAGNOSE THE VEHICLE FOR AT LEAST ANOTHER MONTH. East Hills Chrysler Jeep Dodge Ram SRT AND Westbury Jeep Chrysler Dodge RAM Service & Parts (111 Bond St, Westbury, NY 11590) WAS CONTACTED AND INFORMED THE CONTACT THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT WAS ALSO INFORMED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT REPAIRED AND REMAINED WITH THE INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT RELATED THE FAILURE TO NHTSA Campaign Number: 15V115000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 225,000.