NHTSA Complaint #11417489 — 2020 TOYOTA RAV4

VISIBILITY:SUN/MOON ROOF ASSEMBLY issue reported to NHTSA

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Complaint Details

ODI Number	11417489
Vehicle	2020 TOYOTA RAV4
Component	VISIBILITY:SUN/MOON ROOF ASSEMBLY
Date of Incident	May 17, 2021
Date Filed	May 17, 2021
Mileage	14,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

THE CONTACT OWNS A 2020 TOYOTA RAV4. THE CONTACT STATED WHILE DRIVING 70 MPH, THE CONTACT HEARD AN ABNORMAL SOUND COMING FROM THE VEHICLE. THE CONTACT STATED THAT THE SUN ROOF GLASS WAS SHATTERED. THE CONTACT STATED THAT THE SUN ROOF GLASS SHATTERED WITHOUT INCIDENT OR IMPACT. THE LOCAL DEALER WAS CONTACTED TO SCHEDULE AN APPOINTMENT FOR THE VEHICLE TO BE INSPECTED HOWEVER, THE DEALER WAS EXTREMELY BUSY AND WAS UNABLE TO INSPECT OR REPAIR THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 14,000.

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