NHTSA Complaint #11417431 — 2012 FORD FOCUS

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11417431
Vehicle 2012 FORD FOCUS
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MD

Consumer Description

I have a 2012 Ford Focus SE that has a severe audio issue which impacts my ability to safely operate the vehicle. I understand radio issues are not technically defined as a safety-related defect. However this issue is so impairing and physically harming to me, I fear for my life and others while driving this car. The issue is a faulty car stereo electronics which create high-decibel thumping, popping, static, and more at random intervals and lengths while the audio system is on or off, with the volume turned all the way down either way. It is like a never-ending audio jump scare. Nothing is plugged into the car like a phone charger or speaker. I have found hundreds of people online with this same issue with their 2012 Ford Focus. In order to safely operate their Focus, many reported completely disconnecting the audio system or replacing their entire car radio/audio transmitter for $800+. This issue has been escalating every drive, short or long distances. On my 40 min commute this morning, with my audio completely off, I was approaching a roundabout to enter when a HUGE audio thump and pop occurred and almost ran into a car in the roundabout. Thankfully they saw me and we avoided a crash. I am terrified of this happening again. I cannot commute to my job without extreme stress and crying. I do not have hundreds of dollars to replace my audio system. This is extremely dangerous. I was able to find a solution to the exact issue on focusfanatics.com, a Ford Focus forum. An electric technician with 40+ years of experience took a look at his son's Ford Focus 2012 PCB and realized the capacitors/electrolytic caps were made of aluminum which is apparently, "notorious for going bad in the electronic repair world." He replaced these and the son has not had an issue since. Another person on the forum reported this electrician's solution worked for them as well. All 2012 Ford Focuses should have this issue repaired in order to have a safe operating vehicle.

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