NHTSA Complaint #11417419 — 2018 TOYOTA 4RUNNER

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11417419
Vehicle	2018 TOYOTA 4RUNNER
Component	UNKNOWN OR OTHER
Date of Incident	January 3, 2021
Date Filed	May 17, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

I noticed a crack forming in the windshield without seeing any signs of an impact. I took it in and Toyota had found a small indentation along the crack line that they claimed to be what caused the crack. This indentation along the crack line was superficial and did not have any of the "spider legs" type crack lines out of it. I have had older vehicles in the Pacific Northwest without this issue, and I thought this was odd so I took it to a 3rd party Master Window repair technician not associated with Toyota and they diagnosed it as a stress crack related to the heating element.

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