NHTSA Complaint #11417402 — 2009 TOYOTA COROLLA

My Toyota power door lock actuators continue to fail, even after multiple replacements. The failure mode starts as intermittent operation, often leaving doors unlocked when using the electronic locking system. Eventually the door lock actuator fails to respond at all. The intermittent nature of the failure onset puts consumers at risk for not realizing the system left their car unlocked, providing an opportunity for someone to enter the vehicle and wait in the car for vehicle owner to return or to have things stolen from the vehicle. Based on the repeated failures, the actuator design or manufacturing process is clearly defective. The repeated actuator failures requires the customer to be vigilant for failures and the pay for replacement, several hundreds of dollars each time, out of their own pocket since Toyota refuses to acknowledge an egregious failure rate on their power door lock mechanisms. Cynical observers may note that the failures generate a regular revenue stream for Toyota service departments. Thank you for your time.