NHTSA Complaint #11416764 — 2019 SUBARU ASCENT

I BOUGHT MY 2019 ASCENT BRAND NEW IN SUMMER OF 2018. I WAS DRIVING YESTERDAY AND HAD MY 3 YR OLD SON WITH ME. WE STOPPED TO GET ICE CREAM AND SAT IN CAR TO EAT IT. I TURNED CAR ON ENOUGH TO PUT WINDOWS DOWN (NO MORE THAN 3-4 MINUTES AT MOST) AND TURNED OFF. WHEN I WENT TO START CAR WHEN FINISHED ICE CREAM ABOUT 10 MIN LATER MY CAR WOULDN'T START AND COMPLETELY LOCKED UP. COULDN'T EVEN PUT IN NEUTRAL OR TURN THE WHEEL. I CALLED AAA AND THE CAME AND TOLD MY MY BATTERY HEALTH WAS ONLY 30% AND HAD A ZERO CHARGE. HE CHANGED THE BATTERY FOR ME AND WE WERE ON OUR WAY BUT WE WERE LUCKY TO BE IN AN AREA WITH HELP. NOT ALWAYS THE CASE FOR PHONE RECEPTION IN SOME AREAS. THIS CAR IS NOT EVEN 3 YRS OLD. HAD IT BEEN SUMMER IT COULD HAVE GOTTEN EXTREMELY HOT AND VERY DANGEROUS FOR MY SELF AND MY SON. IT SHOULDN'T HAVE HAPPENED ESPECIALLY SINCE WE DID NOTHING OUT OF THE ORDINARY. I HAVE MUCH LESS THAN 30,000 MILES ON THE VEHICLE AND IT IS WELL TAKEN CARE OF WITH REGULAR MAINTENANCE AND KEPT IN AN ATTACHED GARAGE.