NHTSA Complaint #11416741 — 2020 SUBARU FORESTER

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11416741
Vehicle 2020 SUBARU FORESTER
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage 1,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State WA

Consumer Description

WHEN ATTEMPTING TO LEAVE OUR HOME DRIVEWAY ON FRIDAY, APRIL 2ND, 2021 (APPROXIMATELY 4PM LOCAL TIME), THE IGNITION BUTTON FAILED TO START THE CAR. INITIALLY, POWER WAS RUNNING TO THE DASH. I CALLED THE SUBARU EASTSIDE DEALERSHIP IN KIRKLAND, WA WHERE THE CAR WAS PURCHASED. THEY TOLD ME TO CALL ROADSIDE ASSISTANCE, WHICH I DID THE FOLLOWING MORNING. WHEN MY WIFE AND I MOVED OUR CAR SEAT AND BELONGINGS TO THE OTHER CAR IN THE DRIVEWAY, THE REAR LIFT GATE STARTED TO MALFUNCTION AND WOULD NOT OPEN (RESULTING IN A REPEATED 3 BEEP SOUND), BLOCKING ACCESS TO MY JUMPER CABLES, WHICH WERE IN THE TRUNK. EVENTUALLY, THE ELECTRICAL SYSTEM STOPPED RESPONDING ALL TOGETHER. WHEN ROADSIDE ASSISTANCE (SENT OUT BY SUBARU ROADSIDE) EVENTUALLY SHOWED UP THE FOLLOWING MORNING, A JUMP START BY THE TECHNICIAN STARTED THE VEHICLE.

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