NHTSA Complaint #11416649 — 2013 KIA OPTIMA

VEHICLE IS BURNING OIL VERY FAST AND REVING UP UNCONTROLLABLY. WAS INFORMED LAST SUMMER OF A RECALL ON ENGINE. TOON VEHICLE TO KIA AND THEY CONFIRMED THE VEHICLE ENGINE WAS BURNING OIL WAY TOO FAST. VEHICLE WAS BURNING OIL ALMOST COMPLETELY EMPTY IN ONLY 1,000 MILES. WHEN I FINALLY TOOK THE VEHICLE BACK TO HAVE KIA UPHOLD THE RECALL I WAS TOLD THAT THEY UPDATED THE RECALL 2 DAYS BEFORE MY APPOINTMENT AND THEY WOULD NO LONGER FIX MY ENGINE DESPITE DISCOVERING THAT THERE WAS AN EXTREME OIL CONSUMPTION MALFUNCTION. HAVE TALKED TO MANY PEOPLE AND WAS TOLD BY KIA TO CONTACT THE BETTER BUSINESS BUREAU IF I WAS NOT HAPPY WITH THEIR DECISION. HAVE BEEN IN CONTACT WITH MULTIPLE PEOPLE SINCE LAST SUMMER AND KEEP BEING TOLD THAT THEY WOULD GET BACK TO US SOON. RECEIVED A CALL TODAY SAYING THAT I COULD PAY TO GET A NEW ENGINE AND THEN WHEN THEY FINALLY MAKE THE RECALL THEY WOULD PAY ME BACK IF THEY COULD PROVE THAT I NEEDED A NEW ENGINE BECAUSE OF KIA