NHTSA Complaint #11416629 — 2007 TOYOTA CAMRY

SECONDARY WARRANTY... DISCUSSED WITH A SERVICE ADVISOR PRIOR TO THE "2015 WARRANTY ENHANCEMENT". I WAS TOLD NO RECALL, NO LIABILITY. BECAUSE THIS WAS NOT A RECALL TOYOTA MOTOR CORP IS REFUSING TO REPLACE THE STICKY DASH RESULTING FROM HEAT OF SUMMER AND WINTER HEATING WHICH CAUSES EYE, THROAT, LUNG IRRITATION, CLOUDING GLARE OF WINDSHIELD AND EYEGLASSES. THE CLOCK MOUNTED ON THE DASH HAS A CLOUD OVER THE PLASTIC COVER MAKING IT ALMOST IMPOSSIBLE TO READ AS WELL AS PLASTIC COVER OVER DOME LIGHT. AUG 9 2019, I COMMUNICATED VIA EMAIL WITH FRED ANDERSON TOYOTA JEFF DEMEYER | SERVICE DIRECTOR 803.796.6650 [email protected] REGARDING STICKY MELTING DASHBOARD OF MY APPROX. 57,000 MI 2007 CAMRY. HIS REPLY " TOYOTA MOTORS NORTH AMERICA WILL NOT ALLOW A DEALER TO PERFORM ANY WARRANTY EXTENSIONS AFTER THEY HAVE EXPIRED. MY ADVISE WOULD BE TO CALL TOYOTA MOTORS AT (800)331-4331 AND START A CASE SEEKING REPLACEMENT OF THE DASH. IF APPROVED, THEY WILL NOTIFY US WITH AN AUTHORIZATION # AND WE CAN PROCEED WITH THE REPLACEMENT" AUG 10 2019, SPOKE WITH CUSTOMER SERVICE REP (SUSAN) @ TOYOTA MOTORS AT (800)331-4331 REGARDING DASH REPLACEMENT APPROVAL. SERVICE REQUEST DENIED!! OF COURSE THEY HAVE NO RECORD OF MY EVER DISCUSSING THIS MATTER WITH AN ADVISOR PRIOR TO THE WARRANTY NOTIFICATION. TO PARAPHRASE THE CUSTOMER SERVICE REP "TO PROVIDE AN EXCEPTION FOR ONE CUSTOMER WOULD MEAN THE EXCEPTION TO BE PROVIDED TO ALL CUSTOMERS", WE HAVE PARAMETERS IN PLACE WHICH DOES NOT ALLOW REPAIR BEYOND THE WARRANTY ENHANCEMENT EXPIRATION DATE". THESE VEHICLES ARE BEING PLACED BACK INTO CIRCULATION WITHOUT DASH REPLACEMENT TO CONSUMERS WHOM TRUSTED THE TOYOTA NAME AND REPUTATION. I RARELY DRIVE MY VEHICLE WHICH NOW READS APPROX 58,000 AND CAN NOT, WILL NOT SELL TO ANYONE IN GOOD CONSCIOUS. THE EXTENDED WARRANTIES RECEIVED IN THE MAIL ARE NOT HONORED AT FRED ANDERSON TOYOTA!!!!