NHTSA Complaint #11416505 — 2017 HYUNDAI TUCSON

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11416505
Vehicle	2017 HYUNDAI TUCSON
Component	STRUCTURE:BODY
Date of Incident	May 13, 2021
Date Filed	May 13, 2021
Mileage	49,125 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PR

Consumer Description

DOOR SMART KEY BUTTON HAS BROKEN (DRIVER'S & FRONT PASSENGER'S DOOR) USER IS UNABLE TO LOCK/UNLOCK THE CAR. USER MUST USE THE BEEPER OR KEY TO UNLOCK/LOCK THE CAR. WENT TO DEALERSHIP AND THE TOLD ME THAT THE CAR HAS BEEN FORCED BY SOMEONE BECAUSE IS VERY EASY TO STEAL. WENT TO ANOTHER PLACE AND THEY BASICALLY TOLD ME THAT THE BUTTON BROKE FROM USAGE NOT BY FORCING IT TO ENTER THE CAR AND PART IS VERY WEAK. VEHICLE HAS BEEN INDOORS AND OTHER VEHICLES DOESN'T. CAR COMPANY COULD KNEW THE ISSUE AS THE NEW REDESIGNED MODEL HAS A TOUCHSCREEN HANDLE TO UNLOCK.LOCK THE CAR.

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