NHTSA Complaint #11416500 — 2005 CHEVROLET IMPALA

THE CONTACT OWNS A 2005 CHEVROLET IMPALA. THE CONTACT WAS DRIVING AT 10 MPH, TO MERGE INTO ANOTHER INTERSTATE WHEN THE STEERING WHEEL SEIZED AND THE FRONT DRIVER'S SIDE TIRE BLEW OUT AND CAUSED THE VEHICLE TO HIT A POLE. THE WINDSHIELD CRACKED AND THE HOOD WAS DAMAGED FROM THE CRASH. A STATE TROOPER ASSISTED THE CONTACT TO REPLACE THE TIRE WITH A SPARE TIRE. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE TO HIS RESIDENCE. AN UNKNOWN DEALER WAS CONTACTED AND INFORMED THE CONTACT THAT HE WOULD NEED TO PAY FOR THE VEHICLE TO BE TOWED TO THEIR DEALER FOR REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THEY WOULD CONTACT BACK TO PROVIDE ASSISTANCE. HOWEVER, NO FURTHER ASSISTANCE HAD BEEN PROVIDED FROM THE MANUFACTURER. THE FAILURE MILEAGE WAS 194,000.