NHTSA Complaint #11416479 — 2007 LEXUS ES

THE FRONT TIMING COVER SEAL ON MY CAR WAS RESEALED AT 105,124 MILES @ A COST OF $2,804.52 PLUS TAX ON NOVEMBER 2014. THE CAR WAS 8 YEARS OLD. I AM NOW BEING TOLD THAT THE TIMING COVER NEEDS TO BE RESEALED/REPLACED AGAIN. THE CAR HAD 160,830 MILES WHEN I TOOK IT IN FOR SERVICE ON 5/3/2021. BY THE WAY, THE SERVICE ADVISER WROTE THE WRONG MILEAGE. HE MISTAKENLY WROTE 168,036 MILES AS THE ODOMETER READING. WHEN I ASKED WHAT IS CAUSING THIS ISSUE HE HAD NO ANSWER. I CONTACTED LEXUS CUSTOMER SERVICE TO INQUIRE INTO WHAT CAUSES THE SEAL TO NEED REPLACEMENT EVERY 7 OR SO YEARS. CASE # 210506001409 WAS ASSIGNED. THE CUSTOMER SERVICE CALLED TODAY AND INFORMED ME THAT THE SERVICE MANAGER AT CROWN LEXUS IN ONTARIO INFORMED HER THE SEALER SHRINKS OVERTIME. HOWEVER, SHE COULD NOT PROVIDE A REASON FOR THE SHRINKAGE. I NEED TO KNOW WHAT CAUSES THIS SO I CAN DECIDE WHETHER TO CONTINUE PUTTING MONEY INTO THIS CAR. THIS DOES SEEM RIGHT TO ME. I THINK IT IS A MANUFACTURING DEFECT. I SIMPLY NEED TO KNOW WHY THEY CONTINUE TO USE SEALERS THAT THEY KNOW WILL SHRINK. THE NEW COST TO REPAIR THIS CAR IS APPROXIMATELY $3500. THE CUSTOMER SERVICE PERSON DID NOT KNOW THE NAME OF THE SEALER THAT WAS BEING USED. SHE COULD ONLY REFER ME TO THE SERVICE MANAGER AT THE DEALER AND I DO NOT FEEL COMFORTABLE TALKING TO HIM ABOUT THIS BECAUSE HE GAVE HER NO REAL EXPLANATION OTHER THAN IT SHRINKS. OTHER CUSTOMERS ARE HAVING THE SAME PROBLEM WITH THEIR CARS. IF I HAVE CONTACTED THE WRONG OFFICE PLEASE DIRECT TO ME TO SOMEONE WHO CAN HELP. BY THE WAY, I ASKED FOR A WRITTEN RESPONSE AND WAS TOLD SHE COULD NOT PROVIDE ONE.