NHTSA Complaint #11416258 — 2014 CHEVROLET SILVERADO 1500

I CHOSE A USED 2014 CHEVY SILVERADO WITH 180K MILES. I MET MY SALESPERSON, BERNARD, ON SITE AT PUGMIRE FORD, IN CARROLLTON, GA. WHEN I TEST DROVE THE VEHICLE, THE TRUCK HAD OFF ROAD TIRES, SO I REQUESTED THAT PUGMIRE PUT REGULAR TIRES ON THE TRUCK BEFORE TAKING POSSESSION. THEY AGREED AND THE TRUCK WAS DELIVERED A FEW DAYS LATER. SOON AFTER DELIVERY, I NOTICED A SOFT NOISE SEEMINGLY COMING FROM THE ENGINE. I INFORMED MY SALESPERSON BERNARD OF THE ISSUE. HE ASKED ME TO BRING THE TRUCK BACK FOR REVIEW. I DID & BERNARD TOLD ME 'IT HAD SOMETHING TO DO WITH THE EXHAUST SO DON'T WORRY ABOUT IT. IT WILL GO AWAY AFTER A FEW DRIVECYCLES'. I DIDN'T BELIEVE HIM SO I HAD THE OBD CHECKED, THAT INDICATED THAT THE CATALYTIC CONVERTER HAD FAILED. I SENT THE DOCUMENT TO BERNARD, THEN I ASKED IF THE VEHICLE HAD A RECENT EMISSIONS INSPECTION, HE SAID HE DIDN'T KNOW. HE APOLOGIZED, BUT STATED THAT THEY WOULD NOT BE RESPONSIBLE FOR ANY REPAIRS TO THE VEHICLE. AT THIS POINT, I REMINDED BERNARD 1. IT IS ILLEGAL TO SELL A VEHICLE THAT CANNOT PASS EMISSIONS 2. THAT MY BANK HAD NOT YET MAILED THE CHECK. WITH THAT MIND, PUGMIRE FORD FINALLY AGREED TO PAY FOR THE REPLACEMENT OF THE CATALYTIC CONVERTER. SO I AGREED TO AUTHORIZE MY BANK TO SEND THE CHECK. PUGMIRE HAD ARRANGED FOR THE TRUCK TO BE FIXED AT G&S AUTO AND THEY PAID FOR THE WORK. BUT AFTER REPAIR, THE CHECK ENGINE LIGHT RETURNED. SO I TOOK IT BACK TO G&S TO ASK WHY. THAT'S WHEN THEY DETERMINED THE CATALYTIC CONVERTER HAD FAILED DUE TO INTERNAL ENGINE DAMAGE. THEY RECOMMENDED ANOTHER SHOP FOR A 2ND OPINION. THAT SHOP IS CALLED ALL PRO AUTOMOTIVE. ALL PRO CONFIRMED THE DAMAGE AND PROVIDED A QUOTE FOR THE REPAIRS. PUGMIRE FORD VOIDED ALL CLAIMS OF THE VEHICLE BEING AN AN 'AS-IS' PURCHASE WHEN THEY PAID TO REPLACE THE CATALYTIC CONVERTERS. THEY TOOK OWNERSHIP OF IT, AND OPTED OUT AFTER THEY RECEIVED THE CHECK FROM MY BANK.