NHTSA Complaint #11416200 — 2019 HYUNDAI TUCSON

IN SEPT. 2020 I RECEIVED A RECALL NOTICE ON MY 2019 HYUNDAI TUCSON. I IMMEDIATELY CALL AND WAS PUT ON A WAITING LIST TO GET IT FIXED.. HERE IT IS 8 MONTHS LATER AND STILL DO NOT HAVE MY CAR FIXED. I KEEP DOING FOLLOW UPS ON MY CAR AND JUST GET THE RUN AROUND. I HAVE KEPT NOTES EACH TIME IVE CALLED THE DEALERSHIP(PARTS DEPT) AND THE RESPONSES THEY'VE GIVEN ME AND THE LAST ONE THEY LIED TO ME. MY DEALERSHIP IS IN CLEVELAND TN(GREY EPPERSON HYUNDAI)..1ST CALL-GOT ON WAITING LIST; 2ND CALL-WAS TOLD THEY HAD SOME PARTS IN BUT THEY HAD TO GO ON THE CARS WAITING TO BE SOLD; 3RD CALL-WAS TOLD THEIR SYSTEM HAD BEEN HACKED AND THEY COULDNT SEE WHAT THEY HAD; 4TH CALL-PARTS GUY HAD NO IDEA WHAT I WAS TALKING ABOUT AND REFERED ME TO SOMEONE NAME RANDY. HE PROCEDED TO TELL ME OH THEY HAD PLENTY OF PARTS BUT WHEN I ASKED HIM WHY NO ONE HAD CALLED ME THEN HE COULDNT SAY. HE THEN SCHEDULED ME FOR AN APPT FOR MAY5, 2021 @2:30.MY HUSBAND AND I DRIVE OVER AN HOUR FOR THE APPT ONLY TO BE TOLD BY THE TWO GIRLS IN THE PARTS DEPT THAT THEY DID NOT HAVE IN THE PARTS/KITS FOR MY VEHICLE AND THEY DIDNT KNOW WHY THE GUY(RANDY) TOLD ME THEY DID. I'M REALLY FURIOUS WITH THIS PLACE RIGHT NOW AN WILL NEVER BUY FROM THEM AGAIN. DONT KNOW WHERE ELSE TO TURN?