NHTSA Complaint #11416118 — 2008 HYUNDAI VERACRUZ

HYUNDAI VERACRUZ ALTERNATOR-ALTERNATOR-RECALL- WHEN IS STATIONARY AND IN MOTION WHEN LEAKING. CITY AND HIGHWAY DRIVING. HYUNDAI REPLACED THE ORIGINAL VALVE COVER GASKET UNDER RECALL ON NOVEMBER 25, 2014. THE RECALL WAS BASED ON OIL LEAKS AND ALTERNATOR FAILURES. HYUNDAI WOULD NOT REPLACE THE ALTERNATOR EVEN THOUGH IT WAS COVERED IN OIL AT THAT TIME. A FEW YEARS LATER, OUR ALTERNATOR FAILED (APRIL 2019). WE PAID A MECHANIC $750 TO REPLACE THAT ALTERNATOR. THE MECHANIC STATED FAILURE WAS CAUSED BY OIL SATURATION. HYUNDAI HAS ISSUED ANOTHER RECALL FOR THE SAME ISSUE, BUT NO RESOLUTION HAS BEEN DETERMINED. I RECENTLY HAD ANOTHER MECHANIC LOOK AT THE VEHICLE AND THEY MENTIONED THE VALVE COVER GASKET IS LEAKING OIL ON THE NEWER ALTERNATOR AND THE ALTERNATOR IS COVERED IN OIL AGAIN. I CONTACTED HYUNDAI AFTER RECEIVING MULTIPLE RECALL NOTICES STARTING IN NOVEMBER 2020 AND A REIMBURSEMENT CLAIM WAS FILED. HYUNDAI DENIED MY CLAIM FOR REIMBURSEMENT BECAUSE I DID NOT PROVIDE A VALID REASON. HYUNDAI IS STILL SENDING ME RECALL NOTICES, BUT THEY CLAIM TO NOT HAVE A FIX FOR THE ISSUE. I AM FORCED TO CLEAN THE ALTERNATOR OFF MONTHLY TO AVOID FAILURE. PLEASE CONTACT ME WITH POSSIBLE RESOLUTIONS.