NHTSA Complaint #11415961 — 2017 BUICK REGAL

TL* THE CONTACT OWNS A 2017 BUICK REGAL. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SHUDDERED WHILE SHIFTING GEARS. SERPENTINI CHEVROLET BUICK OF ORVILLE (1107 N MAIN ST, ORRVILLE, OH 44667) WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED THREE TIMES WITH AN OIL CHANGE WHILE TWO UNKNOWN TRANSMISSION PARTS WERE REPLACED. THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO A TRANSMISSION SPECIALIST WHO DUPLICATED THE TRANSMISSION FAILURE. THE INDEPENDENT MECHANIC CONTACTED THE DEALER AND INFORMED THEM OF THE RESULT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER CONTACTED THE DEALER AND WAS INFORMED THAT THERE WAS NOTHING WRONG WITH THE VEHICLE. THE FAILURE MILEAGE WAS 19,500.