NHTSA Complaint #11415485 — 2014 FORD FOCUS

STARTING IN OCTOBER OF 2020, EXACTLY ONE YEAR AFTER PURCHASING MY 2014 FORD FOCUS FROM THE FORD DEALERSHIP, MY CAR STARTED TO VIBRATE OCCASIONALLY. ALTHOUGH I WAS CONCERNED, I DID NOT WORRY TOO MUCH ABOUT IT BECAUSE IT ONLY DID IT ONCE IN A WHILE. FEBRUARY OF THIS YEAR, THE VIBRATIONS KEPT GETTING WORSE. NOW INSTEAD OF EVERY ONCE IN A WHILE, IT WOULD HAPPEN EVERY-TIME I ACCELERATED AFTER A RIGHT HAND TURN. THIS WAS MORE NOTICEABLE WHEN THERE WAS MORE PEOPLE IN THE CAR. AFTER DOING SOME RESEARCH I FOUND OUT THAT WHAT I WAS EXPERIENCING WAS A SHUDDER. EVEN THOUGH IT IS COMMON FOR THESE CARS, IT IS NOT SOMETHING I WANT TO DRIVE WITH EVERYDAY, THAT BEING SAID, I CALLED MY LOCAL FORD DEALERSHIP, RAY PRICE FORD IN MOUNT POCONO, PA ASKING IF THEY CAN FIX MY CLUTCH BEING THAT IT'S UNDER WARRANTY. THEY STATED THAT WAS I WAS DESCRIBING SOUNDED LIKE THE CLUTCH SHUDDER AND THEY CAN TAKE CARE OF IT NO PROBLEM. FORD TOLD ME THAT THERE IS NOTHING WRONG WITH MY CAR. THEY STATED THAT THEY TEST DROVE IT AND THEY TESTED MY CLUTCHES AND IT PASSED THE 'SAFETY TEST'. I TOLD THEM TO TEST DRIVE IT AGAIN, IT IS NOT SAFE, AND BEING THAT I HAVE A 2014, IT IS ONLY A COUPLE OF MONTHS UNTIL MY CAR GOES OUT OF WARRANTY. I'D RATHER TAKE CARE OF THE PROBLEM NOW BEFORE IT BECOMES AN EXPENSIVE REPAIR THAT IS DIFFICULT TO FIX AND IT'S OUT OF WARRANTY. ANNE HATHAWAY THAT WORKS THERE REASSURED ME THAT MY CAR IS NOT AND THEY WOULD NOT BE FIXING IT BECAUSE THERE IS NOTHING WRONG, SHE STATED 'THE FORD MECHANICS MAY JUST BE USED TO CARS LIKE THAT SO THERE'S NOTHING THEY CAN DO'. IT SEEMS TO ME AS IF THEY ARE TRYING TO HAVE ME WAIT UNTIL I'M OUT OF WARRANTY AND THEN I HAVE TO PAY THOUSANDS TO FIX THE TRANSMISSION AND THE CLUTCHES, THAT IS NOT A SOLID SOLUTION FOR ME. I WOULD LIKE FOR FORD TO EITHER HAVE A LIFETIME WARRANTY FOR THE CLUTCHES/TRANSMISSION OR SIMPLY TAKE ALL THESE CARS OFF THE ROAD.