NHTSA Complaint #11415370 — 2006 HONDA CR-V

RE: NHTSA RECALL NUMBER20V-768. I MADE AN APPOINTMENT IN ADVANCE WITH A LOCAL HONDA CAR DEALER TO TAKE CARE OF THIS RECALL ON MARCH 2ND 2021. I SHOWED UP TO THE APPT. AND THE CAR DEALER DID NOT HAVE THE SPARE PARTS AVAILABLE FOR THE RECALL WORK. I THEN DEMANDED AN EXPLANATION TO THE HONDA SERVICE MANAGER AS TO WHY I WAS LET TO COME BY IF THEY WERE NOT READY TO TAKE CARE OF ME, THEY KNEW EXACTLY WHY I WAS COMING. I LIVE 1 HOUR AND 15 MIN AWAY FROM THE NEAREST DEALER SHOP. THE HONDA MANAGER, AFTER NOTICING I WAS NOT BUYING THEIR LAME EXCUSES, HE VERY RUDELY AND ABRUPTLY ASKED TO LEAVE THE PROPERTY. THIS PATHETIC EPISODE HAPPENED IN THE HONDA OF ARECIBO CAR DEALER, IN PUERTO RICO ON MARCH 2ND 2021. THE SAME DAY 3/2/2021 IN THE PM, I CALLED HONDA HOTLINE FOR CUSTOMER RELATIONS TO REPORT THIS ISSUE WITH THE CAR DEALER, THE DISRESPECTFUL MANNER THE DEALER MANAGER TREATED ME, AND ALSO TO SEEK HELP IN MAKING A NEW APPOINTMENT TO TAKE CARE OF THE RECALL AT A DIFFERENT CAR DEALER IN PUERTO RICO. A VERY POLITE HONDA REPRESENTATIVE ASSURED ME SOMEONE WILL BE CONTACTING ME IN THE FOLLOWING FEW DAYS TO RESCHEDULE AN APPOINTMENT AND TO ENSURE THE CAR DEALER WOULD HAVE THE SPARE PARTS READY TO COMPLETE THE RECALL WORK. TODAY IS MAY 6TH 2021, AND I HAVE NOT HEARD FROM EITHER HONDA OR ANY LOCAL CAR DEALER. CLEARLY HONDA HAS NOT TAKEN THIS SERIOUSLY AND HAS ATTEMPT NOTHING TO WORK ON MY RECALL. I DON'T KNOW WHAT ELSE TO DO OR WHO ELSE TO CALL. CAN YOU PLEASE HELP MAKING HONDA COMPLETE THIS RECALL WORK IN AN EFFICIENT AND RESPECTFUL MANNER? THANK YOU FOR YOUR ASSISTANCE.