NHTSA Complaint #11414985 — 2019 LEXUS RX350

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11414985
Vehicle	2019 LEXUS RX350
Component	POWER TRAIN
Date of Incident	April 23, 2021
Date Filed	May 3, 2021
Mileage	12,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

WE TOOK THE CAR IN BECAUSE WHEN THE CAR IS COLD IT DOES NOT SHIFT PROPERLY. THIS PROBLEM HAS BEEN HAPPENING AND GETTING WORSE SINCE IT WAS THERE FOR A RECALL ON THE TRANSMISSION SOFTWARE. DEALER REFUSES TO ACKNOWLEDGE THAT THERE IS A PROBLEM STATING THE DIAGNOSTIC COMPUTER SHOWS NO ERROR CODES, WHILE IGNORING THE FACT WHEN YOU SHIFT FROM PARK TO REVERSE OR DRIVE THE VEHICLE JERKS AND THE GEAR LEVER REQUIRES A LOT OF FORCE TO MOVE INTO DESIRED GEAR. DEALER REFUSES TO REPAIR THE CAR OR ACKNOWLEDGE THE PROBLEM, INSTEAD THEY TRIED TO SELL ME A $875 OIL CHANGE. DEALER IS ALSO REFUSING TO SEND ME ANY PAPERWORK THAT MY CAR WAS THERE EVEN AFTER CALLING MANY TIMES TO REQUEST IT, THEY PROMISE TO SEND IT THAT DAY AND NEVER SEND IT BECAUSE "THEY ARE BUSY". SERVICE ADVISOR DAVID ( TAOU) WAS VERY ARROGANT, CONDESCENDING AND DISHONEST.

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