NHTSA Complaint #11414928 — 2021 GMC YUKON

THE VEHICLE WAS STATIONARY AND UPON TURNING IT ON A MESSAGE SHOWED UP ON THE DISPLAY STATING TO IMMEDIATELY TAKE THE VEHICLE FOR SERVICE AND TO DRIVE CAREFULLY BECAUSE OF A POWER STEERING ISSUE. ONCE THE VEHICLE WAS PLACED IN REVERSE TO BEGIN TO LEAVE THE PARKING SPOT, IT WAS EVIDENT THAT THERE WAS NO STEERING AVAILABLE ON THE VEHICLE. IT WOULD ONLY MOVE FORWARD AND BACKWARDS BUT THE STEERING WHEEL WOULD NOT MOVE IN ANY DIRECTION AT ANY DEGREE MAKING THE VEHICLE IMPOSSIBLE TO DRIVE SAFELY OR CAREFULLY TO ANY LOCATION. ATTEMPTING TO DRIVE THE VEHICLE FOR SERVICE WOULD HAVE CAUSED AN ACCIDENT AND ULTIMATELY WAS IMPOSSIBLE SO WE DECIDED TO HAVE THE VEHICLE TOWED. THE DEALERSHIP SERVICE DEPARTMENT INFORMED US THAT THIS WAS A PROBLEM WITH THE SYSTEM/SOFTWARE AND THAT THE VEHICLE HAD MANY MORE HISTORY CODES FOR THIS ISSUE. AFTER INFORMING US THAT THE UPDATE FOR THE STEERING SYSTEM WAS COMPLETED, THEY ALSO SAID IT MAY NOT BE THE FIX BASED ON THE MULTIPLE HISTORY CODES. THE CAR IS STILL BEING INSPECTED AS THEY ARE UNABLE TO BE SURE THE CAUSE OR THAT IT WILL NOT OCCUR AGAIN. RECORDS OF SERVICE CAN BE PROVIDED ONCE THE VEHICLE IS RETURNED TO US AND MESSAGES OF COMMUNICATION WITH THE SERVICE DEPARTMENT CAN ALSO BE PROVIDED UPON REQUEST.