NHTSA Complaint #11414371 — 2013 CHEVROLET TAHOE

I RECEIVED NOTIFICATION IN MARCH 2021 OF A GM RECALL N212328800. I PROMPTLY CONTACTED MY GM DEALER. MY GM DEALER ORDERED THE REPLACEMENT PART & WE DROPPED OFF THE CAR. AN HOUR LATER, WE WERE TOLD THE REPAIR WAS COMPLETE & WE ARRIVED TO PICK UP THE CAR. WHEN SIGNING THE PAPERWORK, WE NOTICED A NOTE INDICATING THAT THE DASHBOARD WAS CRACKED ON ARRIVAL. WE IMMEDIATELY WENT OUT TO THE CAR AND FOUND 2 CRACKS IN THE DASHBOARD. THE DASHBOARD WAS NOT CRACKED ON ARRIVAL. I HAD JUST WIPED OFF THE DASH THAT MORNING PRIOR TO BRINGING THE CAR TO THE DEALER. WE TALKED TO THE SERVICE MANAGER WHO SAID THEY TOOK PICTURES AND HAD VIDEO. WE ASKED TO SEE SAID PICTURES AND VIDEO & ONCE THEY WENT LOOKING FOR THEM, THEY TOLD US THEY DID NOT SAVE FOR SOME REASON. WE PUSHED THE ISSUE FURTHER WITH THE GENERAL MANAGER. THEY REFUSED TO TAKE RESPONSIBILITY FOR THE CRACKED DASH THAT OCCURRED DURING THE AIRBAG REPAIR. THEY REFUSED TO FIX MY DASHBOARD. THEY DID NOT TELL US AT ANY POINT PRIOR TO THE REPAIR THAT THIS COULD HAPPEN. I AM NOT SURE WHAT TYPE OF HAZARD THIS MAY BE TO US IN THE FUTURE BUT THE RESALE VALUE JUST TOOK A HIT.I KNOW THERE HAS BEEN A CLASS ACTION LAWSUIT FOR SIMILAR TYPES OF DAMAGE FROM THIS TAKATA AIRBAG RECALL. I AM FOLLOWING PROTOCOL BY REPORTING THIS TO YOU.