NHTSA Complaint #11414317 — 2014 FORD MUSTANG

PURCHASED CAR NEW IN 2014 AND NOTICED VIBRATION IN TRANSMISSION UPON DECELERATION. I WAS INFORMED BY THE DEALER THAT THIS WAS A KNOWN ISSUE BUT IT WAS NOT GOING TO CAUSE AND LONG TERM ISSUES, AFTER THE WARRANTY HAD EXPIRED I STARTED EXPERIENCING SHIFTING ISSUES INTERMITENTLY, I HAVE CONTACTED THE DEALER ON SEVERAL OCCASIONS AS THIS HAS PROGESSIVLEY GOTTEN WORSE TO CHECK FOR KNOWN ISSUES OR IF THEY WERE GOING TO DO ANYTHING ABOUT IT. NOW WITH 85000 MILES THE CAR IS VIRTUALLY UNDRIVEABLE AND WONT SHIFT INTO SECOND GEAR AND STILL HAS THE VIBRATION. FORD CUSTOMER SERVICE SAYS THERE IS NOTHING THEY CAN DO AND STILL SAYS THEY DO NOT KNOW OF ANY ISSUES WITH THIS TRANSMISSION EVEN THOUGH THERE HAS BEEN A CLASS ACTION SUIT STARTED.