NHTSA Complaint #11414279 — 2019 MAZDA MAZDA3
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL issue reported to NHTSA
Complaint Details
| ODI Number | 11414279 |
| Vehicle | 2019 MAZDA MAZDA3 |
| Component | FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | PA |
Consumer Description
MAZDA DEALER IS REFUSING TO UPDATE SOFTWARE PER SSPC5 TO CORRECT A SAFETY ISSUE RELATING TO THE MRCC (MAZDA RADAR CRUISE CONTROL) UNLESS I FIRST AGREE TO HAVING MAZDA CONNECTED SERVICES INSTALLED ON MY 2019 MAZDA 3 SEDAN (CSP06). WHEN I PURCHASED MY NEW CAR MAZDA CONNECTED SERVICES WAS NOT INCLUDED IN MY CAR. I AM NOW BEING COERCED INTO HAVING MAZDA CONNECTED SERVICES INSTALLED INTO MY VEHICLE BEFORE THEY WILL CORRECT A SAFETY ISSUE REGARDING A KNOWN ISSUE WITH THE ADAPTIVE CRUISE CONTROL. MY VEHICLE IS STILL UNDER WARRANTY BUT UNLESS I AGREE TO HAVING THEIR TELEMETRICS CONTROL UNIT (TCU) INSTALLED, THEY REFUSE TO INSTALL THE SOFTWARE TO CORRECT THE DANGEROUS ADAPTIVE CRUISE CONCERN PER SSPC5.
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