NHTSA Complaint #11413935 — 2021 TOYOTA HIGHLANDER

TL *THE CONTACT OWNS A 2021 TOYOTA HIGHLANDER EQUIPPED WITH BRIDGESTONE TIRES, TIRE LINE: ALENZA, TIRE SIZE: 235/65/R18, DOT NUMBER: 1W2LAMLAI4520. THE CONTACT STATED WHILE HIS WIFE WAS DRIVING 60 MPH, THE REAR DRIVER'S SIDE TIRE EXPLODED, WITHOUT WARNING. THE TIRE PRESSURE WARNING SYSTEM DID NOT INDICATE A PROBLEM UNTIL AFTER THE TIRE EXPLODED. THE OUTSIDE SIDEWALL OF THE TIRE HAD SEPARATED. KOONS ANNAPOLIS TOYOTA (1107 WEST ST, ANNAPOLIS, MD 21401) WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THEY WOULD INFORM THE MANUFACTURER OF THE FAILURE AND GET BACK TO THE CONTACT. THE TIRES WERE REPLACED WITH FOUR NEW TIRES. THE FAILURE MILEAGE WAS 612. THE VIN WAS NOT AVAILABLE. (NEW HIGHLANDER WAS FOUND AT KOONS ANNAPOLIS TOYOTA AND PURCHASED FROM KOONS WESTMINSTER TOYOTA.) CONTACT HAS NOT HEARD FROM TOYOTA DEALER FOLLOWING MULTIPLE REQUESTS. CONTACT REPLACED ALL BRIDGESTONE TIRES ON THE VEHICLE AT OWN EXPENSE SINCE THEY DID NOT TRUST THE REMAINING THREE BRIDGESTONE TIRES, NOR A REPLACEMENT BRIDGESTONE TIRE THEY MAY (?) HAVE BEEN ABLE TO GET FROM THE TOYOTA DEALER. CONTACT WANTS TO WARN THE APPROPRIATE PEOPLE THAT HIS NEW BRIDGESTONE TIRE ON A NEW TOYOTA HIGHLANDER EXPLODED WITHOUT WARNING AND FOR NO APPARENT REASON.