NHTSA Complaint #11413831 — 2017 BUICK ENVISION

THE FIRST TIME (DEC 27, 2019) MY FAMILY WAS DRIVING ON REGULAR ROADS WHEN IT SUDDENLY SAID ENGINE OVERHEATING. WE PULLED OVER & LOOKED AT THE ENGINE AND COULD SEE COOLANT FLUID SQUIRTING OUT OF THE COOLANT PIPE-THERE WERE TINY HOLES IN THE METAL PIPE ALLOWING THIS LEAKAGE OF FLUID. WE WERE AWAY FROM HOME AND HAD TO WAIT SEVERAL DAYS FOR A REPLACEMENT PART TO BE ORDERED & REPAIRS TO BE DONE. ( IT COST US THOUSANDS BETWEEN THE WORK, OEM BUICK PARTS, AND EXTRA HOTEL DAYS SINCE WE WERE ON VACATION AWAY FROM HOME.) THEY REPLACED THE COOLANT PIPE. NOW AGAIN (APRIL 23, 2021), AFTER DRIVING ABOUT 2 MILES ON A REGULAR ROAD, APPROACHING THE ENTRANCE TO A HIGHWAY, THE CAR SUDDENLY SAID ENGINE OVERHEATING! I STOPPED AND TURNED THE CAR OFF. I WAITED ABOUT 25 MINUTES TILL IT COOLED. THEN I STARTED TO DRIVE AGAIN, VERY SLOWLY & WITH NO AIR CONDITIONER RUNNING. WITHIN ABOUT 3 MINUTES, THE TEMP WAS GOING UP SO I PULLED OVER AND WAITED AGAIN. THIS HAPPENED ONE MORE TIME AS I MADE IT HOME. NOW I CAN'T EVEN DRIVE IT WITHOUT IT QUICKLY SHOWING THE ENGINE OVERHEATING. A PROFESSIONAL MECHANIC REPLACED THE THERMOSTAT & NEW DEXCOOL (ORANGE) COOLANT BUT IT'S STILL OVERHEATING. I HAVE BEEN VERY CAREFUL WITH MAINTAINING MY CAR, REPLACING AND CHANGING FLUIDS IN ACCORDANCE WITH SPECS. MY CAR IS ESSENTIALLY PARALYZED & I'M AFRAID TO DRIVE IT ANYWHERE! CERTAINLY NOT WHAT I EXPECTED FROM A LUXURY VEHICLE SUCH AS THIS POOR QUALITY!! PLEASE NOTE, I HAVE TO FIND MY POETICAL RECEIPTS BUT PROVIDING THE MOST RECENT RECEIPT. ORIGINAL ISSUE MILEAGE WAS ABOUT 58,000