NHTSA Complaint #11413588 — 2014 FORD EXPLORER

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED WHILE THE VEHICLE WAS GETTING TOPPED OFF WITH COOLANT, SHE NOTICED THAT COOLANT WAS LEAKING FROM THE VEHICLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO DON FRANKLIN FORD LONDON (388 KY-192, LONDON, KY 40741) WHERE IT WAS DIAGNOSED WITH THE WATER PUMP NEEDING TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RELATED THE ISSUE TO AN UNKNOWN RECALL. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE MANUFACTURER INFORMED THE CONTACT THAT THE VIN WAS NOT UNDER RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 96,000.