NHTSA Complaint #11413585 — 2004 TOYOTA COROLLA

I KEEP GETTING RECALL LETTERS. SO I CALL THE NUMBER AND THE PERSON CLAIMED I COULD MAKE AN APPOINTMENT AND IT COULD BE DONE IN 1 OR 2 HOURS. THAT IS WHAT THE LETTERS CLAIM. I MAKE AN APPOINTMENT BUT WHEN I SHOW UP AT TOYOTA THE HAVE NO APPOINTMENT FOR ME. BUT HE CLAIMS IT WILL TAKE A "COUPLE HOURS". OKAY I WILL WAIT. SO HE SIGNS ME UP AND SAYS BE BACK AT 2 PM. SO NOW ITS GONE FROM 1 HOUR MIN TO 4 HRS MIN. MY CAR SITD INA PARKING LOT FOR 1 HOUR AND I HAVE AN "APPOINTMENT". THOSE [XXX] CLAIM THEY WANT TO FIX MY CAR BUT THRN THEY WANT TO JERK ME AROUND. I SCHEDULED MY DAY FOR 2 HOURS. IF ITS GONNA TAKE 4 HRS DONT SAY 1 OR 2. THIS DAY COSTS ME ALOT OF MONEY TAKING OFF FOR THIS [XXX]. ANYWAY I MADE A GOOD FAITH EFFORT BUT IF YOURE GONNA LIE TO ME JERK ME AROUND AND SCREW UP MY SCHEDULE THEN THEY ARE TRYING TO DISCOURAGE PEOPLE FROM GOING THRU THE INCREDIBLE HASSLE TO FIX THE VEHICLE. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).