NHTSA Complaint #11413427 — 2012 FORD FOCUS

TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE POWER STEERING ASSIST WARNING LIGHT WAS ILLUMINATED AT START-UP. THE CONTACT WOULD RESTART THE VEHICLE AND THE VEHICLE WOULD RESUME NORMAL OPERATION. RECENTLY, THE CONTACT STATED THAT THE VEHICLE WOULD NOT RESUME NORMAL OPERATION AFTER THE WARNING LIGHT WAS ILLUMINATED AND THE VEHICLE WAS RESTARTED. THE CONTACT STATED THAT EXCESSIVE FORCE WAS NEEDED TO STEER THE VEHICLE ONCE THE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO BE DIAGNOSED AND REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 128,000. Consumer stated steering was replaced.