NHTSA Complaint #11413223 — 2017 FORD F-250

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11413223
Vehicle 2017 FORD F-250
Component STEERING
Date of Incident
Date Filed
Mileage 38,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TN

Consumer Description

I'VE HAD MY TRUCK TO THE DEALER PREVIOUSLY FOR BAD VIBRATION IN THE FRONT END AND STEERING WHEN ON THE INTERSTATE GOING 65-70MPH AFTER HITTING AN IMPERFECTION IN THE ROAD. DEALER FIRST REPLACED THE STEERING DAMPER IN MAY/2020. THE VIBRATION CONTINUED, BUT WASN'T AS BAD AS PREVIOUSLY EXPERIENCED. THEN LAST WEEK THE VIBRATION WORSENED. I THEN EXPERIENCED WHAT WAS KNOWN AS THE DEATH WOBBLE. I WAS ON THE INTERSTATE AND HIT AN IMPERFECTION IN THE ROAD AND ALMOST LOST CONTROL WITH A VIOLENT VIBRATION IN STEERING AND ENTIRE BODY. ALMOST HAD A HORRIBLE ACCIDENT WITH A SEMI TRACTOR AS I WAS TRYING TO GAIN CONTROL. WORST EXPERIENCE I HAVE EVER HAD. TOOK IT TO THE DEALER THE VERY NEXT DAY, 4/21/2021, AND THEY REPLACED THE TRACK BALL JOINT. I BOUGHT THIS VEHICLE NEW, AND NOW ONLY 38K MILES. I LOVE FORD TRUCKS, AS THIS IS MY SECOND F250 I'VE OWNED. THE FIRST ONE WAS A 2003, WHICH I ALSO BOUGHT NEW. I'M VERY FRUSTRATED WITH THESE FRONT END PARTS WEARING OUT PREMATURELY. I HAD TO PAY FOR THE REPAIRS YESTERDAY AS MY TRUCK IS OUT OF WARRANTY, WHICH I FEEL FORD SHOULD HAVE FIXED THIS DUE TO IT'S PREVIOUS REPAIR FOR VIBRATION ISSUES WHEN ROLLING OVER IMPERFECTIONS IN THE ROAD. I AM NOW WONDERING IF I SHOULD GET RID OF THIS TRUCK AFTER READING MULTIPLE TOPICS ON THE INTERNET OF OTHER OWNERS HAVING THE SAME EXPERIENCES.

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