NHTSA Complaint #11413213 — 2010 TOYOTA HIGHLANDER

TL* THE CONTACT OWNS A 2010 TOYOTA HIGHLANDER. THE CONTACT STATED THAT THE HYDRAULIC LIFTGATE WOULD NOT OPEN AS NEEDED ELECTRICALLY AND MANUALLY. THE CONTACT HAD TAKEN THE VEHICLE TO AN INDEPENDENT MECHANIC WHO OPENED THE LIFTGATE WITH A MECHANICAL TOOL. THE MECHANIC THEN UNSCREWED AN ARM PIECE ON THE DRIVER'S SIDE OF THE LIFTGATE WHICH ALLOWED HIM TO OPEN THE LIFTGATE MANUALLY. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 170,000.