NHTSA Complaint #11413129 — 2011 VOLVO XC90

ELECTRICAL SYSTEM issue reported to NHTSA

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Fire

Complaint Details

ODI Number	11413129
Vehicle	2011 VOLVO XC90
Component	ELECTRICAL SYSTEM
Date of Incident	January 25, 2021
Date Filed	April 20, 2021
Mileage	94,000 miles
Crash	No
Fire	Yes
Injuries	0
Deaths	0
Vehicle Towed	No
State	AK

Consumer Description

94,000 MILES 2011 VOLVO XC90 PURCHASED 4 MONTHS AGO. VEHICLE WAS PARKED STATIONARY IN DRIVEWAY. IN THE MIDDLE OF THE NIGHT WATER INTRUDED THE FRONT PASSENGER CABIN AND DASHBOARD OF THE VEHICLE THROUGH A SUNROOF DRAINAGEDEFECT IN THIS YEAR AND MODEL OF VOLVO XC90. SIX INCHES OF WATER POOLED IN THE FRONT PASSENGER FLOOR AND PERMEATED THE DASH CAUSING THE CEM TO SHORT AND START AN ELECTRICAL FIRE. THE CABIN OF THE VEHICLE FILLED WITH THICK SMOKE FROM THE ELECTRICAL FIRE AND THE CAR ALARM BEGAN TO GO OFF. THE ELECTRICAL FIRE BEGAN IN THE DRIVER COMPARTMENT HOUSING THE CEM. THE CEM WIRES WERE COMPLETELY MELTED AWAY. MULTIPLE ELECTRICAL SYSTEMS EFFECTED AND REQUIRE REPLACEMENT PLUS SMOKE/FIRE/WATER REMEDIATION. PER MECHANIC REPAIRS EXCEED VALUE OF VEHICLE. TOTAL LOSS.

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