NHTSA Complaint #11408448 — 2012 BUICK LACROSSE

TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITH THE STABILITY TRACK AND ANTI-THEFT WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS RESTARTED AFTER 15 SECONDS AS PER THE OWNERS MANUAL INSTRUCTIONS AND WOULD REPROGRAM ITSELF. THE VEHICLE WAS TAKEN TO HERITAGE AUTO GROUP (965 VETERANS MEMORIAL HWY NE, ROME, GA 30161) THREE TIMES FOR REPAIRS AND THE KEYS WERE REPROGRAMMED, THE LOOSENED THROTTLE BODY WAS TIGHTENED, AND THE WATER PUMP WAS REPLACED HOWEVER, THE FAILURE RECURRED. THE DEALER INFORMED THE CONTACT TO TAKE THE VEHICLE TO ANOTHER BUICK DEALER FOR SERVICE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 93,399.