NHTSA Complaint #11408388 — 2018 HONDA CIVIC

A PREVIOUS COMPLAINT TO I SUBMITTED ABOUT THIS VEHICLE WAS RELEVANT TO THE REAR WINDSHIELD SHATTERING ON ITS OWN. UPDATE - BACKED BY INSURANCE CLAIMS, IT HAS HAPPENED 3 TIMES. ONCE FOR EVERY YEAR THE CAR HAS BEEN OWNED. THIS ISSUE SIGNIFICANTLY NEEDS ATTENTION. THIS COMPLAINT IS ABOUT AN AC UNIT. THEY MANUFACTURED A CAR WITH DEFECTIVE PARTS. LISTED AS A RECALL BY ALL INFORMATION I SEEN, I WAS OBLIGATED TO PAY A LITTLE OVER $300 FOR THE "RECALL". ONCE FINALLY GETTING A CHANCE TAKING IT BACK IN BECAUSE THE ISSUE WAS NEVER FIXED, THEY RUN TESTS, AND TELL ME THE COMPRESSOR IS BAD AND IS GOING TO COST $1400, MORE THAN THE $1200 IT WAS THE FIRST TIME. ABOVE ALL, THE BUSINESS PRACTICES IN WHICH THEY ACCOUNT FOR THE RECALLS NEEDS TO BE EVALUATED. THE PORTION OF THE COST OF THE FIRST WORK ON THE AC SYSTEM WAS LABELLED AS "GOODWILL" WHICH IS THE REASON THEY ARE REFUSING TO FIX IT THIS TIME. THEY SAID "GOOD WILL" IS A ONE TIME THING. THIS IS ALSO HOW THEY OBLIGATED ME TO PAY FOR PART OF A RECALLED PART THAT AT THE TIME THEY TOLD ME WAS A "VOLUNTARY RECALL" AND WOULD THEREFORE NOT BE SUBJECT TO THE STANDARD LAWS SURROUNDING RECALLS. HONDA IS GENUINELY UP TO NO GOOD AND NEEDS TO BE THOROUGHLY EVALUATED.