NHTSA Complaint #11408242 — 2006 JEEP LIBERTY

IN DECEMBER 2020, I STOPPED AT THE POST OFFICE TO DROP A LETTER IN THE OUTDOOR BOX. I ROLLED DOWN MY WINDOW, DEPOSITED THE LETTER, AND DROVE OFF. AS I WAS RAISING MY DRIVER SIDE WINDOW, I HEARD A LOUD NOISE AND MY WINDOW DROPPED INTO THE CAR DOOR. IT WAS ANOTHER BROKEN WINDOW REGULATOR. IT WAS 30 DEGREES OUTSIDE AND I HAD OTHER ERRANDS TO RUN. I HAD TO DRIVE AROUND THE CITY WITH MY WINDOW HALF-WAY DOWN IN THE FREEZING WEATHER. JEEP HAD A RECALL IN 2010 STATING "WE ARE EXTENDING THE WARRANTY PERIOD FOR WINDOW LIFT PLATE REPAIRS BECAUSE SOME VEHICLES HAVE EXPERIENCED REPEAT CONCERNS WITH WINDOW COMPONENTS. IF YOU HAVE ALREADY EXPERIENCED THIS WINDOW REGULATOR CONCERN AND HAVE PAID TO HAVE IT REPAIRED, YOU MAY BE ELIGIBLE TO RECEIVE REIMBURSEMENT." WHEN I WAS NOTIFIED ABOUT THE RECALL, I SUBMITTED RECEIPTS FOR THE THREE INCIDENTS I HAD WITH BROKEN WINDOW REGULATORS THAT NEEDED TO BE REPLACED. CHRYSLER REIMBURSED ME MY FULL OUT-OF-POCKET EXPENSES OF $708.28 ON JANUARY 24, 2011. NOW I NEED THEM TO PAY ME $461.50 FOR THE WINDOW REGULATOR THAT WAS REPLACED ON APRIL 14, 2021. THIS IS AN ONGOING PROBLEM, AND MOST OF ALL, A SAFETY ISSUE BECAUSE OF THE DISTRACTION IT CAUSES TO A DRIVER. I RECENTLY READ THE FOLLOWING: DISTRACTED DRIVING IS A DEADLY PROBLEM'IT LED TO 3,142 DEATHS IN 2019, ACCORDING TO THE MOST RECENT STATISTICS FROM THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION (NHTSA). CHRYSLER SHOULD EXTEND THE WINDOW REGULATOR RECALL ON JEEPS AND REIMBURSE ME $461.50 BECAUSE THIS IS A REAL SAFETY HAZARD. WHAT IF I HAD BEEN DRIVING ON THE INTERSTATE AT 70 MPH AND MY SIX POUND BABY WAS IN HIS CAR SEAT IN THE BACK SEAT, AND HIS WINDOW FELL IN DUE TO A BAD REGULATOR? THAT WOULD BE A MAJOR DISTRACTION TO ME AND A DEFINITE SAFETY CONCERN FOR MY BABY. THIS IS DEFINITELY NOT A PARTS PROBLEM. THIS IS A HUGE SAFETY ISSUE.