NHTSA Complaint #11408230 — 2009 FORD ESCAPE

TL* THE CONTACT OWNS A 2009 FORD ESCAPE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 5 MPH, THE VEHICLE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT STATED THAT THE TRACTION CONTROL WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER SHULTS FORD SOUTH (900 REGIS AVE, WEST MIFFLIN, PA 15236, (412) 653-5800) WHERE IT WAS DIAGNOSED WITH NEEDING THE STEERING COLUMN TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 76,395.