NHTSA Complaint #11407936 — 2014 RAM 1500

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11407936
Vehicle	2014 RAM 1500
Component	STEERING
Date of Incident	April 5, 2021
Date Filed	April 13, 2021
Mileage	107,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

OCCASIONALLY UPON STARTING THE VEHICLE, THE STEERING WHEEL WOULD BE LOCKED UP AND THE VEHICLE HAD TO BE TURNED OFF, THEN TURNED BACK ON AGAIN TO CORRECT THE PROBLEM. RECENTLY, WHILE THE VEHICLE WAS STATIONARY, THE ELECTRIC POWER STEERING WARNING LIGHT CAME ON UPON STARTING THE VEHICLE. THE STEERING WHEEL WAS LOCKED UP AND VERY DIFFICULT TO MOVE. RESTARTING THE VEHICLE DID NOT IMPROVE THE PROBLEM. THE VEHICLE WAS TOWED TO A REPAIR SHOP THAT LOOKED UP THE VIN AND STATED THAT THE PROBLEM WAS COVERED UNDER 'EQUIPMENT SAFETY RECALL VB9/NHTSA 19E-077 ELECTRIC POWER STEERING GEAR.' THE DODGE/RAM DEALERSHIP WAS CONTACTED AND THEY CLAIMED THE PARTS USED IN THE VEHICLE WITH THIS VIN ARE NOT INCLUDED IN THE RECALL. VEHICLE MILEAGE IS APPROXIMATELY 107,000 MILES. THE REPAIR SHOP INDICATED THAT THEY BELIEVE THE PROBLEM IS WITH THE 'EPS GEAR, RACK AND PINION.'

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