NHTSA Complaint #11407903 — 2017 SUBARU OUTBACK

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11407903
Vehicle 2017 SUBARU OUTBACK
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MA

Consumer Description

MY SUBARU OUTBACK IS LESS THAN 3Y 9M AFTER BEING PURCHASED A BRAND NEW AND IT ALREADY GOT 5 (FIVE !!!) NEW BATTERIES REPLACED WITHOUT BEING IDENTIFIED WITH ANY ISSUES BY SUBARU TECHNICIANS. THE FIRST TIME THE BATTERY DIED WAS WHEN THE CAR WAS ONLY 7 MONTH OLD ON THE ORIGINAL WARRANTY. A NEW OEM BATTERY (#2) HAS BEEN INSTALLED AT THE SUBARU DEALERSHIP. 14 MONTHS LATER THIS SUBARU BATTERY #2 IS DEAD, REPLACED BY A NEW AAA BATTERY #3 THAT WITHIN TWO MONTHS WAS DEAD, EXTREMELY CORRODED. ONCE AGAIN I WAS FORCED TO ADDRESS THE SAME ISSUE, BRINGING THE CAR TO A DEALERSHIP WHERE A NEW OEM SUBARU BATTERY #4 WAS INSTALLED AND COVERED BY A THICK LAYER OF PETROLEUM JELLY. THE BATTERY #4 HAS LASTED ONLY FOR 17 MONTHS. THUS A NEW SUBARU OEM BATTERY #5 HAD TO BE INSTALLED. EVERY TIME I'M TOLD THE CAR HAS BEEN CHECKED, NO ISSUES HAVE BEEN FOUND,THOUGH I HAD ALSO REPORTED THAT I KEPT ADJUSTING THE CLOCK IN MY CAR EVERY COUPLE OF WEEKS,IT HAS BEEN FALLING BEHIND. IT'S HARD TO ACCEPT THAT SUBARU TECHNICIANS HAVE NOT BEEN ABLE TO DIAGNOSE THE CAUSE OF THE PARASITIC DRAIN PROBLEM IN MY CAR. WHAT IS EXACTLY GOING ON WITH MY SUBARU OUTBACK 2017 ELECTRICAL SYSTEM?TOO MUCH FRUSTRATION WHEN I MISSED MY WORKING HOURS, MEDICAL APPOINTMENTS DUE TO DEALING WITH THE CAR THATIS NOT STARTING, AS WELL AS WITNESSING MY CAR LOSING ITS VALUE. ALL THE DOCUMENTS ARE KEPT IN A FILE, MY NOTES ARE RECORDED.

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