NHTSA Complaint #11407851 — 2011 CHEVROLET EQUINOX

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11407851
Vehicle 2011 CHEVROLET EQUINOX
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage 86,707 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NJ

Consumer Description

FIRST TIME: MARCH 21 - NJ TURNPIKE. CAR "STABILITRAK ICON" AND SERVICE STABILITRAK" MSG & "TIRE PRESSURE MONITOR" LIGHT, THEN "BRAKE ICON" AND "ABS ICON" WITH "SERVICE POWER STEERING" MSG, THEN "SERVICE ALL WHEEL DRIVE SYSTEM" MSG - ALL WHILE THE ICONS ARE ON - CAR LOST ALL POWER. CAR DIED IN THE MIDDLE OF THE NJ TURNPIKE AT ALMOST EXIT 18E/W. HAD VEHICLE TOWED, TOOK FIRST TO FIRESTONE A DAY LATER, THE FOUND A CODE THEY SAID NEEDED THE CHEVY COMPUTERS (P069E, U0073, D1231) - TOOK TO CHEVY A WEEK LATER (BELLAVIA CHEVY, RUTHERFORD, NJ), DEALER SAID THEY FOUND NO CODES - COULD BE THE BATTERY. WE CLEANED THE PORTS, CHANGED THE BATTERY. HAD NEW TIRES INSTALLED AT FIRESTONE ON 4/9. 4/9 PICKED UP THE CAR, THIS TIME DRIVING FROM NORTHERN NJ TO BROOKLYN AND THE EXACT SAME ISSUE HAPPENED AGAIN, ONLY THIS TIME, IN THE MIDDLE OF THE VERRIZANO BRIDGE IN STATEN ISLAND. ALL THE SAME LIGHTS / SYMPTOMS AS ABOVE, LOST ALL POWER. MANAGED TO GET OFF AT THE 92ND STREET EXIT AND INTO A PARKING SPACE - TOWED TO PARENTS HOUSE IN BROOKLYN, MADE APPT W/ CHEVY DEALER FOR MONDAY 4/12 (BAY RIDGE CHEVROLET OF BROOKLYN). VEHICLE IS NOW WITH THEM, AWAITING DIAGNOSTIC - THIS IS CLEARLY A SAFETY ISSUE AND FOR THE FIRST DEALER TO NOT BE ABLE TO DIAGNOSE / GET A CODE AND THE ISSUE HAPPENED AGAIN. I'M NOW OVER 500.00 IN DIAGNOSTICS FEES THAT DID NOT FIX ANYTHING. BOTH TIMES WERE HIGHWAY DRIVING, WEATHER CONDITIONS WE GOOD BOTH DAYS.

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