NHTSA Complaint #11407763 — 2012 CHEVROLET SONIC

TL* THE CONTACT OWNS A 2012 CHEVROLET SONIC. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED AT VAN BUICK GMC (8585 E. FRANK LLOYD WRIGHT BLVD, SCOTTSDALE, AZ 85260) FOR A SERPENTINE AND TIMING BELT REPLACEMENT. AFTER RETRIEVING THE VEHICLE FROM THE DEALER, THE CONTACT WAS DRIVING AT 55-60 MPH, THE VEHICLE DECELERATED INDEPENDENTLY. THE CHECK ENGINE AND DRIVE WARNING LIGHTS WERE ILLUMINATED ON THE INSTRUMENT PANEL AND AUTOMATICALLY SHIFTED FROM DRIVE TO FIRST GEAR INADVERTENTLY. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO INFORMED THE CONTACT THAT THE FAILURE WAS TRANSMISSION RELATED. THE VEHICLE REMAINED AT THE DEALER UNREPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT UNDER RECALL. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V315000 (POWER TRAIN) HOWEVER, THE VIN WAS NOT INCLUDED. THE APPROXIMATE FAILURE MILEAGE WAS 127,000. *DT