NHTSA Complaint #11407750 — 2014 KIA SOUL

TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT HIS ENGINE CONSUMED EXCESSIVE AMOUNTS OF OIL WITHOUT WARNING, WHILE DRIVING AT VARIOUS SPEEDS. THE CONTACT STATED THAT HE WOULD ADD AT LEAST 16 OZ OF OIL INTO THE ENGINE EVERY 500 MILES. THE CONTACT HAD TAKEN THE VEHICLE TO KIA OF OLD SAYBROOK (275 MIDDLESEX AVE, OLD SAYBROOK, CT 06475) WHERE HE INITIALLY BELIEVED THAT THE OIL FAILURE WAS DUE TO NHTSA CAMPAIGN NUMBER: 20V750000 (ENGINE) HOWEVER, THE DEALER INFORMED HIM THAT THE EXCESSIVE OIL CONSUMPTION WAS NOT RELATED TO THE RECALL. THE DEALER ALSO INFORMED HIM THAT THEY WOULD PERFORM AN OIL CONSUMPTION TEST WHICH CONFIRMED THAT THE ENGINE WAS CONSUMING EXCESSIVE AMOUNTS OF OIL HOWEVER, SINCE THE VEHICLE WAS NOT UNDER RECALL, THE DEALER OFFERED NO FURTHER ASSISTANCE. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE AND INFORMED HIM THAT THE VIN WAS NOT SUBJECTED TO A RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.