NHTSA Complaint #11407587 — 2012 FORD FOCUS

TL* THE CONTACT CALLED ON BEHALF OF HIS SON WHO OWNS A 2012 FORD FOCUS. THE CONTACT STATED HIS SON WAS DRIVING TO THE AIRPORT WHEN THE VEHICLE STALLED AND FAILED TO RESTART. THE VEHICLE WAS TOWED TO HIS RESIDENCE. THE FOLLOWING DAY THE VEHICLE WAS TOWED TO CHARLES GABUS FORD (4545 MERLE HAY RD, DES MOINES, IA 50310) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TCM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, SEVERAL MONTHS LATER THE FAILURE RECURRED WITH THE TRANSMISSION WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT A MESSAGE ON THE INSTRUMENT DISPLAY SUGGESTED THAT THE VEHICLE BE SHIFTED TO PARK. THE VEHICLE WAS SHIFTED INTO PARK, RESTARTED, AND DRIVEN TO A NEARBY PARKING LOT. THE VEHICLE WAS THEN TOWED TO THE RESIDENCE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 66,000.*DT